El Paso County’s Motor Vehicle Department has been working on not only decreasing the time it takes for customers to receive basic services but also letting customers know what they’re facing, in terms of wait times.
The number presented is the longest someone currently has been waiting at the three motor vehicle locations, downtown at Centennial Hall, 200 S. Cascade Ave.; the Powers office at the southeast corner of Powers Boulevard and Airport Road; and at Union Town Center, 8830 N. Union Blvd.
If a location does not appear, there is no real-time wait, said Tony Anderson, manager of the Motor Vehicle Department, which is an office of the El Paso County Clerk and Recorder.
Refining processes and procedures has decreased wait times from an average of 22 minutes in 2009 to today’s average of 8 minutes, he said.
It takes longer, though, on the offices’ busiest days: Fridays and the last days of the month, he said.
Current wait times soon will be posted in all offices on monitors at greeter stations.
“It’s about providing more information to the public,” Anderson said. “We’ve been focusing on service time and service levels.”
The offices also are gearing up to accept credit and debit cards, beginning April 4. Currently, only cash or check are accepted to pay for transactions at any clerk and recorder offices.