Want to know how long it’s going to take you to renew your driver’s license or get your car titled or get new tags for your license plates?
El Paso County’s Motor Vehicle Department has been working on not only decreasing the time it takes for customers to receive basic services but also letting customers know what they’re facing, in terms of wait times.
Check out http://epcclerk.com/internetWT/webinfopageV2.aspx?unitid=0.
The number presented is the longest someone currently has been waiting at the three motor vehicle locations, downtown at Centennial Hall, 200 S. Cascade Ave.; the Powers office at the southeast corner of Powers Boulevard and Airport Road; and at Union Town Center, 8830 N. Union Blvd.
If a location does not appear, there is no real-time wait, said Tony Anderson, manager of the Motor Vehicle Department, which is an office of the El Paso County Clerk and Recorder.
Refining processes and procedures has decreased wait times from an average of 22 minutes in 2009 to today’s average of 8 minutes, he said.
It takes longer, though, on the offices’ busiest days: Fridays and the last days of the month, he said.
Current wait times soon will be posted in all offices on monitors at greeter stations.
“It’s about providing more information to the public,” Anderson said. “We’ve been focusing on service time and service levels.”
The offices also are gearing up to accept credit and debit cards, beginning April 4. Currently, only cash or check are accepted to pay for transactions at any clerk and recorder offices.
When Bob Balink was in charge they didn’t need this, because there was never much of a line…what is Wayne the pain doing over there, and why are term limits necessary when things were going so well.
These new systems are a waste of time and money. Everybody knows that going down there anytime after 11AM will simply be gigantic waste of time.
Hint: Skip the web nonsense and go down when they first open in the morning. You’ll be in and out in under 10 minutes. Can’t beat that.
The wait times are no better nor worse under Wayne Williams than they were under Bob Balink. Miserable wait times have existed for the past 19 years that I have lived in Colorado Springs. And then when they do serve you, they are the grouchiest people I ever come across! They don’t know how to treat the public or enjoy their jobs. That is the real reason the wait times are so long. Has nothing to do with who is “in charge”.
Wow, people still register here in Colorado? I register in New Mexico, no wait times and only 24 bucks a year for plates, I am not sure why anyone would pay Colorado and the new fees. Too Espensive.
The DMV wait times and fees here are pretty reasonable compared to what I had to deal with in New York. To get my New York drivers license and plates renewed in 2009, I had over an hour wait, a $54 fee for the license (it’s closer to $100 now after 2010′s fee increases), and over $150 in plate and registration fees on a 1994 Oldsmobile. When I switched them over to Colorado last August, I had a 3 minute wait and paid less than $90 for both drivers license, new plates, and title/registration fees on the same 1994 Oldsmobile. I also had an 80% reduction in auto insurance rates by having the car registered in Colorado Springs instead of Brooklyn.
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